Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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704-201-7334 | 100 Center Ln Huntersville, NC 28078

CUSTOMER SERVICE

CUSTOMER SERVICE

At Auto Specialties of Lake Norman, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Auto Specialties of Lake Norman. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Auto Specialties of Lake Norman, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Auto Specialties of Lake Norman focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Auto Specialties of Lake Norman, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2008, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 704-201-7334 or email us.



What Our Customers Are Saying

reviewiconFamily Vehicles
North Charlotte, NC

Bert & associates are awesome. I started servicing my BMW couple years back. They are now my default repair shop for all family vehicles. When service is required, it's expertly provided. Perhaps more important, when work is unnecessary or minimally resolved, they explain why, to quickly get me back on road. I always leave the shop feeling work is thorough with safety in mind. Clean shop, clear talk, trustworthy service...all at a fair price.

, 09/22/2020
I came in to get a car inspection and I was able to be seen immediately! Bert even gave me a great deal on the inspection since it was my first time. I will be back for all of my car needs!

, 08/28/2020

reviewiconHighly Recommended, Honest Business
Heating and Cooling Services, near Concord, NC

I was referred here by another mechanic to help out with my A/C. I told the owner, Bert Jones that I was getting rid of my car in the fall and did not want to spend a lot of money. I only wanted the A/C charged and a sealant put in hoping it would last the summer. I was very impressed that my wishes were respected and no one tried to sell me on a higher priced repair. Everyone was very friendly and I was very happy! About 6 weeks later I noticed that the A/C was not as cold and wanted to get it back in for another recharge. I had an opportunity to speak to Bert for a few minutes and he was awesome! I even left there with a no charge for the recharge! This is an honest business and I would highly highly recommend!

, 07/27/2020
Had a difficult electrical issue with my car, took it by auto specialists and they had it fixed the same day. Great mechanic shop.

, 05/07/2020
I was in Lowes Hardware the other day when I ran into a guy with an Auto Specialties t-shirt. Not wanting to waste his time I asked the gentleman if he had a few minutes to spare. Within a few minutes of speaking with him I was convinced he had a wealth of knowledge about my truck. On Monday I decided to take off work and drove down to Huntersville to see if he could help me with my truck. Within a few hours he called me and said my truck was fixed. I'm not big on reviews but I feel my experience was so good I needed to tell more people about this hidden gem.

, 05/07/2020

reviewicon

Great facility, great customer service. Have taken my cars here for the past few years. Clean shop with friendly staff. Have gone to a few different places for auto inspection in the past, this place is where I am staying. Thank you gentlemen

  • ASE (Automotive Service Excellence)
  • Jasper
  • IATN (International Automotive Technicians' Network)
  • NAPA
  • Bosch Service
  • Car Care Aware
  • Call Us For Service: 704-201-7334