Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Thanks Bert for excellent customer service! I will recommend to all of my friends and be back for sure!!


-Suzi T.

Exceptional service! Stood by price even though job parts costed more than the original quote. Offer big dealer professionalism in a small shop environment with straight forward pricing.


-Jason L.

We found Bert's shop while looking at reviews online and tried him out. We were very happy with the work that they did on my wife's 2003 BMW and have been back 3 more times and have saved hundreds of dollars with him as opposed to the BMW dealer. His work is great and has a great personality. My wife and I will continue to have them do our work. Bert is a great person.


-Brian F.

Let's hear it for small shops! These guys are expert mechanics, they're honest, and they aren't interested in pressing you for work your vehicle doesn't need. They know that their phenomenal service will earn your trust and repeat business. I'm moving out of Huntersville for a new job in South Charlotte, but by God I'm going to drive to Auto Specialties of Lake Norman whenever I need a mechanic; I'm sold for life.


-Clayton S.

Top rate service every time. Bert has been servicing my vehicles for years and I wouldn't go anywhere else!


-Patrick G.

Burt and the rest of the guys were great. My oil pressure switch on my jeep was broke and he only charged me 320 for the all fix. He even fixed a hose for me for free. One place was gonna charge me 900 for the fix. These guys are honest and do great work. I would recommend this place to everyone.


-James G.

Was looking for a place close to home for an inspection. Drove by and found Auto Specialties this morning. They got me right in and took care of it! Great customer service, no wait time, super easy and fast. Thanks for taking care of me!!


-Stacey C.

Best locally owned shop around, Bert and his team do a wonderful job of getting in and fixed and on your way again. i will continue to make the drive from China Grove to Huntersville for my automotive needs. I highly recommend you give them a try


-Stephen F.

Performed complete brake service on my Dodge truck. Part I requested to have replaced,I was told no need to spend the extra money, unless I just wanted the item replace. Great value and quality work.


-William T.

The guys here are absolutely awesome. They always make sure your Vehicle and family are safe. Top notch. It's the only place I will go for our vehicles.


-Jeff H.

Outstanding work and completed in a very timely manner. Fixed my van prior to making a 1400 mile round trip. Very pleased! I highly recommend Bert and the guys to everyone I know needing vehicle maintenance and repair.


-Justin M.

Bert is absolutely amazing and he always quickly resolves my automotive problems. I have taken my Infiniti to Bert several times and he quickly repairs my car at a fraction of the price the dealer is asking. I wouldn't take my baby to anyone else in NC. Thanks to the team at Auto Specialties of LN for looking out for my car and my pocket book. You guys are so awesome!!!!


-Nikita G.

Always a pleasure doing business with Auto Specialities of Lake Norman. Bert goes above & beyond for me and my family. He explains every detail of his repair(s). His customer service is superb! All too often people complain in their reviews. I choose to leave positive reviews especially when I know someone is working hard to make a decent living & doing the best they can every day! Kudos to Bert & his team. Keep up the good work. I HIGHLY recommend these guys to everyone.


-Tonya J.
  • ASE (Automotive Service Excellence)
  • Jasper
  • IATN (International Automotive Technicians' Network)
  • NAPA
  • Bosch Service
  • Car Care Aware
  • Call Us For Service: 704-201-7334