AUTO SPECIALTIES OF LAKE NORMAN

704-201-7334 | 100 Center Ln Huntersville, NC 28078

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

Bert & associates are awesome. I started servicing my BMW couple years back. They are now my default repair shop for all family vehicles. When service is required, it's expertly provided. Perhaps more important, when work is unnecessary or minimally resolved, they explain why, to quickly get me back on road. I always leave the shop feeling work is thorough with safety in mind. Clean shop, clear talk, trustworthy service...all at a fair price.

Calvin, 09/22/2020

Inspections and Emissions, near Huntersville, NC

I came in to get a car inspection and I was able to be seen immediately! Bert even gave me a great deal on the inspection since it was my first time. I will be back for all of my car needs!

Ashley, 08/28/2020

Highly Recommended, Honest Business
Heating and Cooling Services, near Concord, NC

I was referred here by another mechanic to help out with my A/C. I told the owner, Bert Jones that I was getting rid of my car in the fall and did not want to spend a lot of money. I only wanted the A/C charged and a sealant put in hoping it would last the summer. I was very impressed that my wishes were respected and no one tried to sell me on a higher priced repair. Everyone was very friendly and I was very happy! About 6 weeks later I noticed that the A/C was not as cold and wanted to get it back in for another recharge. I had an opportunity to speak to Bert for a few minutes and he was awesome! I even left there with a no charge for the recharge! This is an honest business and I would highly highly recommend!

Sue M., 07/27/2020

Huntersville, NC

Had a difficult electrical issue with my car, took it by auto specialists and they had it fixed the same day. Great mechanic shop.

Jamie J., 05/07/2020

Mooresville, NC

I was in Lowes Hardware the other day when I ran into a guy with an Auto Specialties t-shirt. Not wanting to waste his time I asked the gentleman if he had a few minutes to spare. Within a few minutes of speaking with him I was convinced he had a wealth of knowledge about my truck. On Monday I decided to take off work and drove down to Huntersville to see if he could help me with my truck. Within a few hours he called me and said my truck was fixed. I'm not big on reviews but I feel my experience was so good I needed to tell more people about this hidden gem.

Patrick C., 05/07/2020

Great facility, great customer service. Have taken my cars here for the past few years. Clean shop with friendly staff. Have gone to a few different places for auto inspection in the past, this place is where I am staying. Thank you gentlemen